In the wake of the pandemic, the advent of remote work became a necessity for many businesses. However, what started as a crisis response has now transformed into a significant realization for enterprises. They’ve come to understand that they can not only adapt to remote operations but thrive in this new paradigm. Moreover, this shift offers the opportunity to make substantial cost savings by relinquishing traditional office spaces, without sacrificing productivity; in fact, many have found they can boost productivity in remote work environments.
In this landscape of remote work adaptability, where businesses are re-imagining their work models, VoIP service provider like Wondercomm have become even more critical. They provide the communication backbone necessary for effective remote operations while optimizing costs and ensuring productivity remains at its peak. When compared to well-established VoIP providers like Ring Central, Wondercomm emerges as a compelling choice that aligns with the evolving needs of modern businesses.
1. Better Hardware
One of the most significant advantages of Wondercomm as the best RingCentral alternative is its superior hardware. As the RingCentral alternative Wondercomm offers a wide range of high-quality hardware options, including IP phones, conference phones, and headsets, that are designed to work seamlessly with Wondercomm. These devices are easy to use, offer excellent HD call quality, and are built to last. As the No.1 RingCentral alternative, we work with only top tier manufacturers such as Yealink, Cisco, Polycom & others.
Desktop Phones and Peripherals
In order to comprehensively address your diverse business requirements, our offerings encompass a vast array of phones, headsets, and accompanying accessories. The beauty of our solution lies in its simplicity; it eliminates the need for intricate and convoluted technical installations. Our process is elegantly straightforward: you place your order, we handle the packaging and shipping, and all that’s left for you to do is plug it in, and you’re all set to rock and roll. And in case you encounter any hiccups along the way, our dedicated priority support hotline is at your service, ready to assist in emergencies. For non-urgent matters, you can easily open a support ticket. At Wondercomm, we’ve got your back, ensuring a seamless and worry-free experience from start to finish.
With Wondercomm, all you need to do is effortlessly connect your phone to the internet. Alternatively, you can just plug your headset into your computer. The process is straightforward and streamlined, ensuring that you’re up and running in no time. This user-friendly setup not only saves precious time but also eliminates the hassle of dealing with complex technical configurations, making it an ideal choice for businesses seeking a hassle-free transition to an advanced communication system.
List of Supported Yealink (preferred and recommended by Wondercomm) Phones:
- Yealink T53, T53C, T53W, T54W, T57W (also for Remote Users)
- Yealink T4 Series: T42S, T46S/U, T48S/U and others
- Yealink T3 Series: T30P, T31P/G, T33P/G
- Yealink W60 W70, W80, W90 (DECT phone)
Other Supported Manufacturers:
- Fanvil
- Fanvil V62, V64, V65 (can be Router phone)
- Fanvil X and XU series: X210, X7, X6, X5, X4, X3, X2, X1
- Fanvil Hotel Series: H2, H3, H5
- Snom
- Snom D8 Series: D862, D865 (can be Router phone)
- Snom D7 Series: D715, D735, D785 and others
- Snom D3 Series: D120, D315, D385 and others
- Snom M300, M400, M900 (DECT phone)
Doorphones / PA Systems / Intercom / Conference:
- Cyberdata Doorphones
- Fanvil doorphones – (i10S, i20S, i31S, i56A, i61, PA2 and others)
- Grandstream PA speaker – GSC35 Series: 3505, 3510
- Grandstream Doorphone GDS37 Series: 3705, 3710
- Snom C520 WiMi Conference phone
- Yealink CP925, CP965 Conference phones
Already own phones?
Wondercomm goes the extra mile to ensure that your specific business needs are met, even when you’re using unsupported hardware. We understand that not everyone has the budget for brand new equipment, and we respect that reality.
If you already possess any of the phones mentioned above, you can seamlessly integrate them with Wondercomm’s VoIP for Business Solutions. But what if you have SIP devices that aren’t part of the standard list? That’s where our “Any Phone BYOP” program, which stands for “bring your own phones,” comes into play. This program grants you added flexibility in choosing the hardware that best suits your requirements. You can effortlessly utilize your existing devices in conjunction with an affordable Wondercomm Business VoIP plan. Reach out to one of our knowledgeable sales representatives, and they’ll guide you through the straightforward process of getting your current phones up and running with our services. At Wondercomm, we’re all about catering to your unique needs and making advanced communication solutions accessible to businesses of all sizes.
When it comes to provisioning and support, Wondercomm takes the lead, ensuring a smooth and hassle-free experience. In contrast, Ring Central’s hardware options are comparatively limited and less advanced. While Ring Central does offer IP phones, they can’t quite match the high quality and exceptional design that Wondercomm brings to the table. Furthermore, Ring Central predominantly sells their own branded hardware, which can sometimes fall short of the superior standards set by Wondercomm.
Adding to the appeal of Wondercomm is its affordability. Our hardware options are not only more advanced but also more budget-friendly compared to Ring Central’s offerings. This distinction makes Wondercomm an excellent choice for businesses of all sizes, especially smaller and medium-sized enterprises, ensuring that advanced communication solutions are accessible to everyone without breaking the bank.
2. Better Support
Another advantage of the No.1 RingCentral competitor is its superior customer support. Wondercomm offers 24/7 support, so businesses can get help whenever they need it – during the day or in the middle of the night. Our support staff is highly responsive, knowledgeable, and friendly, making it easy for businesses to resolve any issues quickly.
How often does it happen that you have to call your phone service provider for an issue only to find out that they are either not available or you have to wait minutes if not hours to get the support you need? At Wondercomm, your business continuity is our number one priority.
We work with our providers to resolve any issues so businesses can continue their operations with minimal to no downtime. And above all, when you call Wondercomm, you get to speak with a human right away. All Wondercomm Business Premium customers get a prioritized number that they can dial in case of emergencies to receive instant support.
RingCentral’s support, on the other hand, is less impressive. While the company does offer customer support, it is not available 24/7, which can be a problem for businesses that need assistance outside of regular business hours. Additionally, some users have reported issues with the quality of RingCentral’s support, with some customers complaining of long wait times and unhelpful representatives.
3. Better Pricing
Perhaps the most significant advantage of Wondercomm over RingCentral is its pricing. Wondercomm offers extremely competitive pricing, with plans starting at just $14.99 per user per month. This makes Wondercomm one of the most affordable VoIP providers on the market, particularly for businesses that require multiple lines or advanced features. Wondercomm’s customers enjoy the same pricing, no minimum user requirements and are never forced to move to a higher plan.
Some of the most sought-after features are available in the Business Essential plan like a mobile app (softphone), unlimited calling, e-911 compliance, Virtual Attendant (IVR) and Voicemail to Email among others.
In contrast, RingCentral pricing is significantly higher, with plans starting at $30 per user per month. Not to forget that businesses are required at least 2 users to begin with and have to move to a higher plan as they grow. While RingCentral offers more advanced features than Wondercomm, most small and medium businesses do not need them and the price difference may not be worth it for many businesses, particularly those that are just getting started with VoIP.
Wondercomm isn’t just another name in the realm of business phone systems. It should be the one you wholeheartedly choose, but let’s dive into why we believe that’s true. We’re confident in our ability to stand out as a formidable alternative when measured against our competitors, and we’re not just making empty claims. To illustrate this, we’ve embarked on a series of posts that will vividly demonstrate how we stack up in various categories.
Our first contender in this series is RingCentral, a company boasting over 350,000 customers. In the comparison table below, you’ll see that Wondercomm offers a plethora of advantages over RingCentral. It’s not to say you shouldn’t consider them…unless you prefer a more costly service with subpar customer support and fewer included features.
Let’s delve into the nitty-gritty details:
| COMPARISON | Wondercomm (Professional) | Ring Central |
|---|---|---|
| Price Per Month | $17.99 / user | $30 – $50 / user |
| Customer Service | Our North American (US/Canada) customer service team is here to assist you. When you reach out via phone or email, the individual you connect with can efficiently address your concern without the need for further escalation. | US based customer support for 50 or more users |
| On-boarding | Prior to installation, we engage in a thorough discussion to understand your preferences for system configuration and explore all available options. Following this, we proceed to set up the system and coordinate the timing of both porting and installation in alignment with your schedule. | Overseas implementation assistance and online documentation. US-based support only available for 50 or more users. |
| Installation / System Setup | We work with your IT team or MSP to provide full support and coordination when installing your PBX system. Since we’re fully cloud hosted, the only hardware that gets installed on your site is a SBC (only needed for 10 or more users). We ensure that internet and firewall are properly configured for Voice over IP. | Follow configuration guides online. |
| System Administration / Call Flow management | We do all the leg work for you – adding users, extensions, call routing (office, break and outside business hours), auto attendants (IVRs), advanced call routes, multi-level IVRs, voicemail transcription and more. | DIY via online documentation and portal configuration. |
| Long Term Contracts | Monthly or Yearly flexibility; Easy and hassle free cancellation. | Depends on requirements |
| Unlimited Toll free calls | Yes | No |
| Voicemail to Email w. transcription | Yes | Yes |
| Multi-Level Auto Attendant | Yes | Available at higher cost plans |
| Call reports | Yes | Available at higher cost plans |
| Automatic Call recording | Yes | Available at higher cost plans |
| Professional Voiceover Recordings | Yes | No |
If you’re already using RingCentral or contemplating its use, we encourage you to get in touch with us for a detailed conversation about how Wondercomm business phone system can offer a superior solution for your company.
4. Integration, APIs & Support
Wondercomm, the best RingCentral alternative is dedicated to providing you with a personalized and exceptional communications experience. We achieve this by seamlessly integrating the robust voice, video meeting, and contact center functionalities offered by Wondercomm into your everyday business phone system. Whether you’re searching for pre-built integrations in our marketplace or looking to create your own unique solution using our API platform, we have you covered.
The Extend API Platform
Our Extend API Platform empowers developers to leverage Intermedia’s powerful APIs, enabling them to build customized solutions tailored to your specific business needs. By harnessing the capabilities of our API platform, you can enhance various aspects of your operations, such as delivering an exceptional customer experience, streamlining internal processes, boosting employee productivity, and much more.
As a RingCentral competitor, we believe in enhancing productivity, improving customer service, and streamlining internal processes. That’s why we offer the Extend API Platform, which enables you to seamlessly integrate the exceptional features of our award-winning voice, video, contact center, and analytics services into your existing business applications, such as CRMs, ERPs, and ticketing systems. With our APIs, developers have the flexibility to build custom solutions tailored to your unique business needs.
- Boost Productivity Imagine the convenience of enabling communication capabilities directly within your everyday business applications. By integrating our APIs, you can improve employee efficiency and provide a seamless experience for your customers.
- Enhance Customer Experience Deliver a truly personalized experience by accessing relevant customer data at the right time. With our API integration, you can easily retrieve customer information and create a more tailored interaction.
- Access Critical Data Integrate employee calling and communication data into your existing reporting tools. This allows you to gain valuable insights and optimize both employee and customer interactions.
Wondercomm API Integration Offerings:
1. Voice API
Unleash the power of our robust voice capabilities by seamlessly integrating them into your CRMs, ERPs, ticketing systems, and more. This integration allows you to simplify workflows, save time, and enhance both employee and customer experiences.
2. Meeting API
Bring teams and customers together through high-definition video conferencing integrated directly into your business applications. This feature enables real-time communication and collaboration, eliminating the need to switch between multiple apps.
3. Analytics API
Access comprehensive communication insights consolidated within your preferred reporting tools. By integrating our analytics API, you can visualize and optimize employee and customer interactions, improving overall performance.
4. Address Book API
Collect user contacts from various sources into a single, centralized location. This integration saves time and provides easy access to contact details, ensuring a seamless user experience.
5. Contact Center API
Deliver exceptional customer experiences by accessing key contact center functions. Our Contact Center API empowers agents with valuable customer information, enables the creation of customized dashboards and reports, and facilitates outreach campaigns via voice, SMS, and email.
Compare to the RingCentral, At Wondercomm, we are committed to providing you with the tools you need to elevate your business. Our Extend API Platform opens up a world of possibilities, allowing you to create innovative solutions that align with your specific goals and requirements. Let us help you transform your communication capabilities and drive your business forward.
5. Wondercomm’s worry-free experience as the best RingCentral alternative
Wondercomm has the best practice when it comes to contracts and agreements. We understand that most businesses do not want to be locked down under ridiculous contract terms that they struggle to get out of. Wondercomm addresses this concern by offering flexibility in contract terms and customers are free to choose between monthly and yearly contracts. There are no penalties for a monthly contract!
Here’s how Wondercomm ensures you have the freedom to focus on what matters most—your business. Our Worry-Free Experience is built on five pillars: security, reliability, onboarding, support, and regulatory compliance. These pillars are designed to eliminate distractions and provide you and your employees with a seamless and caring experience.
1. Security
Rest easy knowing that your data is secure and protected in our SOC 2-audited cloud environment. We prioritize the privacy and confidentiality of your information, so you can trust that your data is in safe hands.
2. Reliability
Count on the stability and availability of our services with our impressive 99.999% uptime Service Level Agreement. We understand the importance of uninterrupted communication and ensure that our systems are robust and dependable, keeping your business running smoothly.
3. Support
We’re here for you whenever you need assistance. Our dedicated support team is available 24/7 to answer any questions or address any concerns you may have. We believe in providing prompt and reliable support so that you can get back to focusing on your business without delay.
4. Compliance
Maintaining regulatory compliance is crucial for businesses in various industries. Our Wondercomm services are designed to help you meet compliance requirements, providing you with peace of mind. We stay up-to-date with industry regulations, ensuring that our solutions align with the necessary standards.
5. Onboarding and Migration
Transitioning to the cloud can seem daunting. With our UCaaS experts experts by your side, the process becomes seamless and hassle-free. Our experienced team will guide you through the onboarding and migration process, ensuring a smooth transition with no data loss. You can trust us to handle the technical aspects while you focus on your core business.
At Wondercomm, we understand the importance of a worry-free experience. We are committed to providing you with a secure, reliable, and supportive environment so that you can concentrate on adding value to your business. Let us take care of the technical details while you focus on what you do best.
6. Microsoft Teams
Wondercomm now integrates with Microsoft Teams, making it an even more powerful communication solution for businesses. This sets Wondercomm apart from competitors like RingCentral, which does not currently offer a Microsoft Teams integration but rather an app that works on MS Teams.
Microsoft Teams is a popular collaboration platform that allows businesses to communicate and collaborate in real-time. By integrating Wondercomm’s VoIP service with Microsoft Teams, businesses can now make and receive Phone calls directly within the Teams app, streamlining communication and improving productivity.
Businesses don’t entirely rely on MS Teams and need a VoIP Service to handle other PBX functionality. This integration allows users to take advantage of the full range of Wondercomm’s VoIP features. This includes call recording, call forwarding, and voicemail transcription, all within the Microsoft Teams app. This means that users no longer have to switch between multiple apps to communicate with team members and clients, making the communication process faster and more efficient.
Wondercomm Business Premium, the Perfect Complement to Microsoft Teams
Experience the perfect combination of Wondercomm and Microsoft Teams, working together seamlessly to meet your business needs. We understand the importance of collaboration centered around Teams, and that’s why we offer two fully integrated options to enhance your business communications with our cloud-based unified communications solutions.
Integrate seamlessly within Teams Application
Tailored to your specific business requirements, this option allows you to integrate the power of Wondercomm directly within the Teams application. You can enjoy the following benefits:
- The right apps for the right services: Users can continue working within Teams for chat, meetings, and files, while utilizing Wondercomm’s desktop and mobile applications for all phone-related services.
- User-friendly experience: Wondercomm collaboration features such as chat, meetings, and file sharing are disabled within Teams, providing a clear and straightforward interface.
- 2-way presence sync: Keep your presence status synchronized between Wondercomm and Teams.
- Advanced capabilities: In addition to enterprise-grade cloud PBX communication, you gain access to Business SMS, Free trial, Call Center integration, Call management and CRM integrations at no extra cost.
- Single sign-on: Users can conveniently sign into Wondercomm using their O365 credentials.
Wondercomm for Microsoft Teams
If you’re seeking to integrate a reliable, robust PBX solution into your Microsoft Teams applications, Wondercomm is the ideal choice. Here’s what you can expect:
- Seamless end-user experience: Users can easily manage calls through the native Teams applications, eliminating the need for additional training.
- Advanced capabilities: Leverage the full potential of Wondercomm’s enterprise-grade calling features. This includes features like auto attendant, call queuing, automatic company-wide call recording, and more, all within the Teams applications.
- Award-winning support: As a trusted Microsoft partner with JD Power Certified Support, Intermedia can handle Microsoft Teams voice as part of your Microsoft 365 solution.
Features offered by Wondercomm: The Best RingCentral Alternative
- Azure AD Single Sign-on (SSO)
- Native Wondercomm calling experience (including Softphone + Controller, Voicemail, MOH, Receptionist, CNAM, Desk phone, Transfers)
- Basic PBX
- Advanced PBX + Call Center
- Business SMS
- 3rd Party CRM Integrations
- Contact Sync
- 2-Way Presence Sync
- E911
- Includes a free Phone
- Toll free numbers
- Requires MSFT Phone System/Common Area Phone SKU ($8/user)
At Wondercomm, we genuinely care about your business communication needs. We strive to provide you with a seamless and integrated experience.
Then the ringcentral competitors, Wondercomm is a better value and choice for businesses seeking reliable, affordable, and efficient communication solutions. With its superior hardware, support, and competitive pricing, Wondercomm is a top choice for businesses looking to upgrade their infrastructure.
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