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Knowledge Base

General

How can I sign up?
Select any plan, fill out a quick intro form. Our sales experts will reach out to you to complete your account setup. You can also contact sales from the Contact Us Page.
Am I locked into a Service Contract?
No, we never lock you down. Give us a 30-day notice, and we'll support you through your migration to another carrier.
Do you offer annual subscriptions?
Yes, we have annual subscriptions as well. Annual subscriptions offer more value.
Is the solution scalable?
Absolutely, our solution scales as you grow your business. No need to purchase expensive VoIP Gateways, Servers, etc. Additionally to save even more, now you can avail DaaS (Device as a Service) and get your favourite SIP Phone / Equipment at a low monthly fees.

Voicemail

How can I set up my Voicemail?
  1. Dial star code *97
  2. You will be prompted for a mailbox number; enter your mailbox number followed by the # sign.
  3. You will be prompted for password/PIN; enter PIN followed by # sign.
  4. You will be prompted to (1) Listen to New Messages, (2) Review Saved Messages, (5) Change Settings; dial (5) for
    Voicemail Settings.
How can I check my Voicemail?
  1. Dial the Voicemail Button on your Device/App or dial *97.
  2. Enter your Voicemail PIN.
How to enable Voicemail to Email?
Voicemail to Email is available on all plans. If you're not receiving voicemails via email, please open a trouble ticket - support@wondercomm.net.
How do I enable Voicemail Transcription?
Voicemail Transcription is available in Premium and Enterprise plans. You can also add it as an add-on. Please contact sales for pricing and options - hello@wondercomm.net.

Troubleshooting

Device Registration Failed
  • First, Check all connections - back of the device and your router/switch (internet box).
  • Next, check if your network is down or not. If your network is down, please contact your network Provider.
  • Reboot the device.
If these steps doesn't resolve your issue, please contact Wodnercomm Support.
Calling Issue - Not authorized
"You are not authorized to make this call" - If you hear this message, it's because your user is not authorized - this could be implemented at a company wide level or at a user level. Another reason for this is if an outbound route for your user devices is not defined. Please contact us in case you need more assistance.
Calls going straight to Voicemail
This is, in most cases, due to DND (Do Not Disturb) settings enabled on your device. Simply locate the DND softkey/button on your device to turn DND off. If this does not resolve your issue, please open a support ticket - support@wondercomm.net.
One-Way Audio
Restart device. Further, Please check your network connections and firewall settings. Open a support ticket with us - support@wondercomm.net requesting for firewall/QoS rules and best practices.

Service

E911 and Kari's Law
Wondercomm takes strict measures to ensure e-911 compliance along with Kari's Law are always enabled for all users.
Can I mix and match plans?
Of course you can. Wondercomm offers ultimate flexibility when customizing your solution. Mix and match any plans, if you only need 1 or 2 features from another plan, simply add-on only what you need. For information, contact sales - hello@wondercomm.net.
What device manufacturers do you support?
Aastra/Mitel, Cisco 79XX Series, Cisco SPA Series, Grandstream, Htek, Panasonic, Polycom, Snom, Softphone, Yealink & Zultys.
Can I brign my own device?
Absolutely, our solution works on most SIP devices. However, we advise you to check in with us before you make a decision.
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