FAQ

Select any plan, fill out a quick intro form. Our sales experts will reach out to you to complete your account setup. You can also contact sales from the Contact Us Page.

Wodnercomm provides flexibility through our contract-free and annual subscription options. With just a 30-day notice, we are committed to assisting you with a smooth termination process and facilitating your transition to another carrier.

Certainly, we offer annual subscriptions, which not only provide value but are also significantly more cost-effective compared to our monthly no-contract plans.

Certainly, our solution seamlessly scales with your business expansion. You won't have to invest in costly VoIP Gateways or Servers. Instead, just contact our dedicated support team at [email protected], and our skilled professionals will guide you through the process of setting up and configuring new users, SBCs, ensuring a swift and efficient setup for your new office and employees.

Configuring your voicemail is a hassle-free experience with Wondercomm. We handle all the intricacies of voicemail setup and maintenance for you. You can simply record your personalized voicemail greeting and send it to us at [email protected], and we'll take care of the rest. Alternatively, if you prefer to record your greeting yourself, you can easily do so directly from the phone.

All voicemails are conveniently delivered as email attachments to your inbox. Furthermore, you can access your voicemails directly on your phone by simply pressing the message button or through our mobile app by tapping the voicemail icon. Our aim is to make accessing your messages as effortless as possible.

Voicemail to Email is available on all plans. If you're not receiving voicemails via email, please open a trouble ticket - [email protected].

Voicemail Transcription is a feature accessible in our Professional and Enterprise plans. For detailed information about our plans and pricing, please visit this link: https://wondercomm.net/voip-for-business/.

1. Start by examining all connections, including those at the back of your device and your router/switch (internet box). 2. Confirm the status of your network. If your network is down, please get in touch with your network provider for assistance. 3. Check the status of the SBC (Session Border Controller) in your home or office. You can contact your Wodnercomm admin for an update on the SBC status. 4. Attempt to resolve the issue by rebooting your device. 5. If the problem persists despite these steps, don't hesitate to reach out to Wodnercomm Support for further assistance.

"You are not authorized to make this call" - If you hear this message, it's because your user is not authorized - this could be implemented at a company wide level or at a user level. Another reason for this is if an outbound route for your user devices is not defined. Please contact us at [email protected] in case you need more assistance.

In the majority of cases, this issue arises from having the Do Not Disturb (DND) settings enabled on your device. To resolve this, simply locate the DND softkey/button on your device and Press it to disable DND. If this step doesn't resolve your issue, please don't hesitate to open a support ticket at [email protected] for further assistance.

Typically, such occurrences can be prevented by ensuring that your network is correctly configured and that Wodnercomm's SBC is properly set up with accurate firewall settings. To address this issue, please take the following steps: 1. Verify your network connections and firewall settings for accuracy. 2. If you require assistance with firewall and Quality of Service (QoS) rules or need guidance on best practices, we encourage you to open a support ticket with us at [email protected]. Our team can provide you with the necessary guidance and support to ensure optimal performance.

Wondercomm takes strict measures to ensure e-911 compliance along with Kari's Law are always enabled for all users.

Regrettably, Wondercomm does not provide the option for mix-and-match services. If you would like more information on our offerings, please feel free to get in touch with our sales team at [email protected]. They will be happy to assist you and provide you with detailed information about our services.

Fanvil Fanvil V62, V64, V65 (can be Router phone) Fanvil X and XU series: X210, X7, X6, X5, X4, X3, X2, X1 Fanvil Hotel Series: H2, H3, H5 Snom Snom D8 Series: D862, D865 (can be Router phone) Snom D7 Series: D715, D735, D785 and others Snom D3 Series: D120, D315, D385 and others Snom M300, M400, M900 (DECT phone) Yealink Yealink T53, T53C, T53W, T54W, T57W (can be Router phone) Yealink T4 Series: T42S, T46S/U, T48S/U and others Yealink T3 Series: T30P, T31P/G, T33P/G Yealink W60 W70, W80, W90 (DECT phone)

Certainly, our solution is compatible with the majority of SIP devices. Nevertheless, unsupported phones may not receive any form of support. To make an informed decision, we recommend reaching out to us for confirmation and guidance before proceeding. Your satisfaction and a seamless experience are our top priorities.