Holidays are a time for merriment, family gatherings, and moments of respite. But for businesses, ensuring seamless communication during holiday periods can sometimes be a challenge. Wondercomm, your trusted communication ally, understands the importance of keeping your clients informed and connected even when your office is closed. That’s where Holiday Routing, including call routing, steps in to ensure a seamless experience for your clients.
So, What Exactly is Holiday Routing?
Holiday Routing within Wondercomm is a call routing feature that allows you to set up customized messages to inform callers when your office is closed for a holiday or an extended period. This proactive approach ensures that your clients receive a courteous message informing them about your closure, promising to return to regular operations on a specified date.
How Wondercomm Sets Up Holiday Schedule Routing:
Setting up Holiday Schedule Routing or Prompts with Wondercomm is a breeze. The best part is that you don’t even have to do it. Simply open a service ticket and let us know what you need done. Should you want to do this on your own, make sure you’re an admin. Here’s a step-by-step guide:
- Access Your Admin Console: Log in to your Wondercomm account and navigate to ‘Settings.’
- Timezone, Office Hours & Holidays: Click on the relevant section to access the configuration for Holidays.
- Configure Holidays: Under this section, select ‘Add’ to create a new holiday rule.
- Rule Configuration: Give your rule a name (e.g., “Christmas”), specify the date range (e.g., December 24th to December 31st), and select the appropriate message or prompt (such as ‘Office Closed’).
- Customize Messages: You have the option to upload a new message or record a personalized one. This message will play initially before directing all incoming calls to the Out of Hours routing you’ve set.
- Global Holiday Settings: For specific trunks, if you have “Setup Specific Hours Set for this trunk” enabled in the SIP trunks page, ensure to select ‘Play Holiday Prompt’ when it’s a global holiday in the settings of each SIP trunk.
Wondercomm’s Holiday call Routing feature ensures that your clients receive a courteous message during holiday periods, maintaining a professional image and setting clear expectations for when your business will resume its normal operations.
Why is Holiday Routing Essential for Your Business?
- Maintaining Professionalism: Even when your office is closed, maintaining professionalism in communication is crucial. Holiday Routing ensures that callers are greeted with a courteous message, leaving a positive impression.
- Setting Expectations: Clear communication about your holiday schedule, facilitated by Call routing sets expectations for your clients, letting them know when they can expect your business to reopen.
- Customer Satisfaction: Keeping clients informed, even during closures, showcases your commitment to their satisfaction, fostering trust and loyalty.
Wondercomm’s Holiday Routing feature simplifies the process of managing your business communications during holiday periods, ensuring that your clients are informed and engaged even when your office doors are temporarily closed.
Wondercomm’s Holiday Routing feature is your ticket to maintaining a professional and customer-centric approach to communication during holiday closures. With easy setup and customizable messages, stay connected and keep your clients informed, ensuring a seamless experience for all parties involved. Cheers to hassle-free holiday communication with Wondercomm!
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